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Delays in enquiries and requests


We are aware of the higher than usual wait times for people with disability awaiting access decisions and NDIS participants awaiting plan approvals.

At BSL Disability Services, our team continue to work alongside people with disability, children with developmental concerns, their families, and carers to review all enquiries and escalate to the NDIA where necessary.

While the NDIA process these requests, you can continue connecting with your local area coordinator or Early Childhood Coordinator if you have experienced a significant change in situation that impacts the supports you or your child are receiving.

The NDIA has published the following notice on their website addressing the delays and plans in place to meet the increase in demand.

Statement from the NDIA

NDIA is committed to delivering a positive experience to our more than 646,000 participants, their families, carers, and the wider disability community.

Since late 2023, we have received a larger than average volume of requests from participants asking for a change to their NDIS plan.

This has in turn led to a higher-than-average volume of calls and emails to our National Contact Centre and NDIS partners, as well as a higher-than-average number of participants seeking in person support.

This has caused some delays as we carefully review and action all participant requests.

The NDIA is working hard to resolve delays experienced by participants and apologises to anyone impacted.

The NDIA has established a dedicated team to prioritise and triage urgent plan reviews, and the Agency continues to recruit more planners and National Contact Centre staff to meet the increasing demand.

To read the full statement, visit the NDIS website.


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